Refund policy

At GoRasiya, we want you to absolutely love your ethnic wear. We take utmost care in crafting and inspecting every piece before it reaches your doorstep. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

Timeframe: We offer a 7-day return and exchange policy starting from the exact date of delivery. Requests made after 7 days will unfortunately not be eligible.
Condition of Item: To be eligible for a return or exchange, the item must be:
- Unworn, unwashed, and undamaged.
- In its original condition with all original tags, labels, and packaging intact.
Exclusions: Items that have been worn, altered, washed, or received without original tags and packaging will not be accepted for return or exchange.

2. Return & Exchange Process

If you wish to return or exchange an eligible item, please follow these simple steps:

Reach out to our customer support team within 7 days of delivery via WhatsApp/Call at +91 7405103680 or email us at support@gorasiya.in with your order number and reason for return.
Once your request is reviewed and approved, our team will arrange a reverse pickup from your delivery address (where service is available) or guide you on how to ship the product back to us.
Upon receiving and inspecting the returned item at our facility, we will notify you regarding the approval or rejection of your refund/exchange.

3. Refund Terms

Mode of Refund:
- For Prepaid Orders: Refunds will be processed back to the original payment method (credit/debit card, UPI, net banking) used during checkout.
- For Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or store credit (our team will collect your bank details securely when processing the return).
Processing Time: Once the returned product passes quality inspection, approved refunds are typically processed within 5 to 7 working days to reflect in your account.
Shipping Charges: Original shipping fees (if any) and COD handling charges are non-refundable.

4. Damaged or Defective Items

We thoroughly check our garments for quality, but in the rare event that you receive a damaged, defective, or incorrect item:

Please notify us within 48 hours of delivery with clear photographs or a short video of the defect.
We will prioritize a swift replacement or a full refund at no additional shipping cost to you.